We are investigating the loss of connection issues after a period of time and trying to gather as much as possible as we appreciate your feedback on the matter."
This being the case, any time a Webroot update is sent out, the machine needs to be rebooted to update the driver." ".One thing to understand is that Webroot's kernel driver operates in memory. I mentioned this during a ticket with Greg and Johnny. My DCs stop checking into the web management console every now and then, and then randomly decide to start checking in again (without reboots or other changes). I actually experience this with my domain controllers regularly, which are only rebooted 3/4 times a year (until we're fully virtualized). I have never heard that you need to reboot to maintain connectivity. I am going to send you a message for private info, but Nic and I want to get this looked at right away. That answer from my team sounds ridiculous- I have never heard that you need to reboot to maintain connectivity. I am hoping the spiceheads out there can help if not we will be starting the search for a new antivirus system. Which is frustrating when they do not seem to be helping us find a solution. We use the Amazon AWS network which employs elastic IP addresses, so there is no way I can give you a set list of IP's. "Unfortunately we do not have an IP list. here is the last response we got from them: This webroot support seem to be no help in finding us a solution for this issue. We use a pfsense firewall.ĭoes anyone have any good ideas or workarounds on how to use webroot with ip base firewall. What seems to be an issue for us is that after 2 days it has lost connection to the webroot cloud.Īfter troubleshooting with the Webroot support, we need to put an pass though in our firewall. after some more digging we have found the cpus need to be rebooted once a week to keep a good connection to the webroot cloud. So far we list the service, but we have been told we need to reboot our cpus everyday to keep it connect to the webroot cloud.
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